By using my services, you confirm that you have read, understood and agreed to the following Terms of Service.
Introduction
These Terms of Service govern your use of the services provided by English Lessons with Fleur. Please read them carefully before engaging my services.
Definitions
In these Terms:
- “Lessons” and “services” are used interchangeably.
- “Student” and “user” refer to the person receiving services.
- “I”, “me” or “my” refers to Fleur, the provider of these services.
- “Agreement” or “arrangement” may refer to any mutually accepted plan for providing lessons or services.
Lesson Fees
My fees will be communicated in advance, and you are free to accept or decline the proposed arrangement. As a guide:
- Lesson fees start at £35 for a 90-minute session.
- I provide quotes for other work, which may vary depending on the nature, timing, urgency or complexity.
Payment Terms
Payment methods and schedule will be agreed upon before services begin. This is typically per lesson, weekly or monthly. Invoices can be provided upon request.
Termination
Either party may terminate the agreement at any time, with or without notice. Payment is required for any services already rendered.
Complaints
If you are dissatisfied with any aspect of the service, please inform me as soon as possible. I will make every effort to resolve any issues promptly and professionally.
Confidentiality
Any sensitive materials you share with me are treated as strictly confidential. They are stored securely on a password-protected personal computer and are not shared with third parties. I retain documents for up to three months unless otherwise requested.
Lesson Cancellation
While I appreciate 24–48 hours’ notice, I understand that cancellations are sometimes unavoidable. I aim to be flexible and not charge, but if last-minute cancellations become frequent, I may suggest a revised arrangement. If I cancel a lesson, I will aim to reschedule within the same week.
Lateness
Please notify me if you expect to be late. If the delay is under 15 minutes, I will usually still provide the full lesson, though this may not be possible for longer delays. If I am late, I will make up the time or add it to the next lesson.
Lesson Requirements
You are responsible for bringing necessary materials, including a pen and paper or a device, to each session. For in-person proofreading, a fully charged laptop is required. I will supply any lesson materials and may assign optional homework via email.
Code of Conduct
Mutual respect is expected. Abusive, threatening or inappropriate behavior will not be tolerated.
Plagiarism
Plagiarism is a serious academic offence. I do not offer assignment-writing services. I provide writing support tailored to each student’s needs and in line with academic integrity standards.
Limitation of Liability
While I will strive to support your progress, I cannot guarantee specific outcomes. I am not liable for any loss or damage resulting from the use of my services or any content I provide.
Updates to These Terms
These Terms of Service may be updated at any time. Existing students will be informed of any material changes.